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Here you will find answers to our most frequently asked questions. If you require further support, please contact us.

General Questions

What training do you offer?

At Training Alliance, we offer a wide range of online training programs that cater to the specific needs of disability professionals. Our comprehensive training portfolio includes induction training, refresher training, and professional development opportunities, with a variety of online learning modules designed for disability support workers. These modules cover an array of topics such as healthcare, workplace safety, disability awareness, promoting health, preventing violence and abuse, and infection prevention and control.

What knowledge and skills will I gain upon completing your training?

Our online training programs prepare you for success in the disability sector by covering key topics like healthcare, workplace safety, and disability awareness. Our expertly designed programs ensure you're well-equipped to provide top-quality support to individuals with disabilities.

How do I pay for a course?

When you register for a course, you can pay using a credit card. This option is especially suitable for individuals paying for their own training. Alternatively, if your employer has agreed to pay the training fee on your behalf, you can request an invoice to be sent to them. In this case, we will send an invoice to your employer with the details of the course and the cost, and they will be responsible for paying the fee.

We are committed to making our training accessible and affordable for everyone, and our payment options reflect this commitment. If you have any questions or concerns regarding the payment process, please feel free to contact us, and our friendly team will be happy to assist you.

What internet or computer requirements do I need to complete my course?

To complete your course, we recommend that you use a PC, laptop, or tablet with Google Chrome as your web browser. Please avoid using a mobile phone to complete the training, as the courses have been designed to work best on a larger screen size.

Our organisation has a Learner Management System (LMS), can we host your learning content on there?

Yes, your organisation can host our learning content on your existing LMS. We can work with you to integrate our content into your LMS. Contact us for more information.

Do you provide group or enterprise rates for the purchase of multiple courses for multiple users?

Yes, we offer group and enterprise rates for purchasing multiple courses for multiple users. Our pricing structure is designed to provide cost-effective solutions for organisations. To enquire about these rates, please contact us for more information.

Online Learning

What is online learning?

Online learning, also known as e-learning, is a type of education that takes place over the internet or via a digital platform. This means that you can learn new skills and knowledge from the workplace or home, at any time that suits you.

What are the benefits of online learning?

Online learning provides a flexible and convenient way for individuals to learn new skills and knowledge. This is because you can access the materials and resources from anywhere with an internet connection. Online learning also allows for self-paced learning, which means you can work at your own speed and take breaks when you need to.

What are the specific benefits of online learning for disability support workers?

Disability support workers can benefit from online learning in several ways. For example, online learning can provide them with the opportunity to upskill and gain new knowledge and techniques to better support individuals with disabilities. It can also provide a convenient way for them to complete mandatory training and stay up to date with compliance requirements.

What types of online learning modules do you offer?

We offer a variety of online learning modules specifically designed for disability support workers including topics such as healthcare (Assist with medications, Nutrition for people with disability, Oral hygiene for people with disability, etc.), workplace safety (Fire and Security, WHS awareness and duty of care), and awareness and inclusion programs. Other modules cover areas such as transport, preventing violence and abuse, and infection prevention and control.

How do I access the online learning modules?

Our online learning modules can be accessed via our Learner Management System (LMS).

What is the estimated duration for completing the online e-learning?

Course durations vary from 15 minutes to 2 hours, with the majority lasting around 1 hour. The suggested duration for each course can be found on the course description page.

What is the reason for requesting that I provide my personal information via your course registration page?

When you sign up for our online courses, we collect your personal information to confirm your identity and ensure a secure learning environment. We handle your data carefully and comply with privacy laws.

What is your cancellation and refund policy

Written requests for cancellations and refunds must be submitted to the Training Alliance administration via email.

  • Refunds will be processed within a maximum of 7 days following approval.
  • No refunds will be provided for courses that have been purchased and started by the student.

How long do I have access to the online learning modules?

From the time of purchase, you have 12-months access to the learning modules. You can complete multiple times, but you will only receive one certificate, issued at the time of first completion.

What hours is support available?

Our staff are available Monday to Friday during business hours (AEST). Contact us directly with any enquiries you may have. We will respond as soon as possible.

Do you offer any support or assistance with the online learning modules?

Yes, we offer technical support and assistance with our online learning modules. If you have any questions or concerns, please contact us.

Will I receive a certificate of completion for the online learning modules?

Yes, upon completion of the online learning module, you will receive a digital certificate of completion that you can download and print. Please note: this can take up to 10 minutes to generate after completion of the learning.

Technical Support

I have forgotten my Username or Password.

If you have forgotten your username or password, you can reset it by clicking on the "forgot password" link on the login page. You will receive an email with instructions on how to reset your password. Check you spam folder if you have not received the reset instructions within 10 minutes.

I still can't log in after I have reset my password what is happening?

If you are still unable to log in after resetting your password, please contact our support team for further assistance.

What is required to complete an online module?

To complete an online module, you need to read or watch all the content in the module carefully. You may also have to complete quizzes or assessments that test your knowledge.

Do I have to do the course in one sitting?

No, you don't have to complete the course in one sitting. You can work through the course at your own pace and resume from where you left off next time.

How do I access courses I have purchased?

You will receive an email with login instructions once you have completed the purchase. Please ensure your email address is correct. A link on the email will take you directly to the online learning system. You can also bookmark the site in your browser for easier access in the future.

Why is my online course not showing as complete yet – I have finished it?

If your online course is not showing as complete, make sure that you have reviewed all the content and finished any quizzes or assessments included in the module. There can be a delay of up to 10 minutes from time of completion until this is reflected on your dashboard.

You can also try refreshing your browser session to make sure the course moves from the In Progress section to Completed. Please contact us if you have any questions.

How do I see the learning modules I have already completed?

To see the learning modules you have already completed, log into the online learning system and change the In Progress filter to Completed. These records will show which modules you have completed and which ones you still need to finish. You can then generate a completion certificate from within the individual courses.

How do I access my previous certificates?

Select the My Certificates option from the left hand menu, to view and download any previous certificates.